If you’re having trouble with your phone this morning, you’re not alone. Many Americans woke up Thursday morning to find their cell phones weren’t making calls, texts or allowing them to surf the web. This was due to service outages across major cellphone providers in the U.S., including AT&T, Verizon and T-Mobile.
These outages primarily affected AT&T customers, with others reporting similar outages for Verizon and T-Mobile. According to tracking site DownDetector, AT&T users saw a spike beginning at around 4:27 a.m. ET with 32,411 reported outages. By 8:12 a.m., the number had grown to 73,894.
The most reported locations included Miami, Dallas, Houston, Los Angeles, Chicago, Atlanta, San Antonio and Indianapolis. Of reported problems, 51% cited mobile phone issues, 41% chose no signal and 8% were mobile internet problems.
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them,” AT&T said in a statement. “We encourage the use of Wi-Fi calling until service is restored.”
As of 11 a.m., it is not yet known what the cause of the of the nationwide cellphone outage is or when full service will be restored, although AT&T said some parts of its network are beginning to recover. Meanwhile, the company has been responding to customer complaints on X, asking them to send direct messages to get assistance with customer service.